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Frequently Asked Questions
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Q: What if the goods I order are out of stock?
A: If all, or part, of your order is out of stock, we will contact you by email or telephone within 24 hours to advise you of the anticipated delivery date or, if appropriate, an alternative.
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Q: How do I know if the site is secure?
A: Whilst no system is foolproof, the platform that we utilise has no history of security breaches. We use heavily-encrypted SSL technology for the collection of any payment details. This method is generally accepted to be more secure than many retail transactions when a card may be out-of-sight for a time. Our 'secure server certificate' details can be accessed by clicking the right.
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Q: How can I be confident the first time I buy from you?
A: : Cooks&Kitchens is a highly-regarded cookshop that's also well-known within the housewares industry (we were voted one of the best new cookshops in the UK within 18 months of starting). Our internet offering is backed-up by our successful retail operation that's been trading for 3 years. Cooks&Kitchens is a member of the 400+ membership Cookshop & Housewares Association and one of our directors sits on its Committee. A list of members is available at www.bhfgroup.co.uk/membersf.htm.
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Q: Can you deliver outside the UK?
A: At present, Cooks&Kitchens online service is available only for UK deliveries. However, we are able to take telephone or email orders for overseas delivery (info@cooksandkitchens.co.uk or +44-(0)1325-352111). Please don't include credit card details in an email.
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